orange.co.uk and orange mobile, you are bloody useless.

Okay, it has taken me two days to give them money. I wanted to add a service to my phone, which means I will pay them a little more money each month. You would hope this would be easy. It isn’t. I have an account set up on their site, which is meant to allow me to manage my mobile phone account. At present, it is taking about 10-15 minutes to get into my account. I’ve got decent broadband, so it isn’t that. Their site is stupidly slow and unresponsive. When I finally got to where I wanted, it offered me a package to add, I selected it, and it accepted. Fine. About 20 minutes to do this. Most sane people have given up already.

I then get the text confirmation about an hour later that the package has been added. Except it hasn’t. I am not allowed it on my account. So I phone them. I spend 5 minutes going through key choices, a recorded message telling me they are very busy (at 11:30 at night) then another recorded message to let me know they are shut after 10pm. If you’d let me know that at the start…

So I called back today. I have to wait 20 minutes on the phone, listening to god-awful music that at one point distorts and hurts my ears (it wasn’t the track, I prefer far nastier sounding music normally). I finally get through to a call centre in India. The chap on the other end of the phone has a bit of trouble understanding me. Not because of his English, which is fine, but because of the quality of the phone line (Orange customer calling their own call-centre direct from his mobile, so the problem again is with them). I ask if I can have the package, he says yes, and puts it on my account.

How much hassle is that? I’ve lost an hour of my life trying to give them a bit more money every month. How many people a month must just give up? IDIOTS.

And relax.

2 comments

  1. Your not the only one. I am collecting information about Orange Mobile and trying to warn others about the crappy service. Have a look at my blog http://orangescarborough.blogspot.com/
    If you agree I could post a link to your blog on mine. Let me know if you wish me to do that.
    Keep up the good fight!

  2. There are a great many people out there who have been abused by Orange. Still no appology for the way I was treated. Unless someone like the Whitby Gazette gets in on the act the chances of getting any issues with orange resolved are minimal. Their attitude seems to be “lets get away with as much as posible for as little as possible regardles of who gets hurt in the process”.

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